Best Tech

PC repair is rarely about changing parts and more about familiarity with operating systems, programs, hardware compatibility and the ability to communicate these solutions to clients in simple non-technical terms. Our technicians know that the key to many repairs comes from listening to our customer's problems and concerns. Once we know what the customer desires and expects, we can then work to find the most direct and effective way to provide a repair solution.

Laptops are now as essential as cell phones. With the pricing of laptops falling, anyone can now afford to have one. Once you have a laptop you easily become addicted to the freedom of not having to remain at your home or office. With cool new features such as fingerprint and facial recognition and built in webcams who can resist? Very quickly people start to depend on their laptop to communicate with others and panic when the device does not work according to plan or worse breaks.

Technicians spend most of their days addressing complaints of computers running slow and not performing correctly or up to their owner's standards or expectations. Unlike mechanics who can blame customers for not changing their oil or coming in for regular service, computer problems can either lay dormant for a while or occur all at once with little warning or notice.

Our job is not to blame the client, but rather to educate our client as to what has occurred, locate, isolate and remove visible problems and clean areas of potential danger. A technician who only removes problems is not doing the customer justice: it is imperative that we put in place measures to protect the client from future damage or harm.