Rated 4.58 / 5 from 26 reviews
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Express PC We specialize in Virus removal, Desktop & Laptop repair, Data Recovery, Full System Backup & Restore, Programming, Networking, DC Jack repair, Apple iPhone screen repair. We offer from basic computer repair to full range of IT support in the Grand Rapids area. Express PC was founded on the basis of helping consumers and businesses save money using more cost effective methods to repairing their computers.

We work one on one with you to fully maximize your current equipment by educating and advising you on any upgrades or replacements that may be necessary for your computer. We are professional, easy to work with, reliable, and knowledgeable.

We are happy to offer service and parts to regular consumers, small to medium size businesses, as well as major corporations. We can provide service for one laptop or pc or multiple laptops and computers on a regular basis. Whatever your needs entail, we have the capacity to fulfill them in a timely and professional manner.
Highlights and features
  • Laptop Repair, Computer Repair & Maintenance, Mac Repair, Data Backup & Recovery, Network Support & Administration, Software Installation, Virus & Spyware Removal, IT Support
Services
Malware Removal
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Malware Removal The term "virus" is also commonly but erroneously used to refer to other types of malware, including but not limited to adware and spyware programs that do not have the reproductive ability. A true virus can spread from one computer to another (in some form of executable code) when its host is taken to the target computer; for instance because a user sent it over a network or the Internet such as an Email attachment or carried it on a removable medium such as a floppy disk, CD, DVD, or USB drive.
Computer Maintenance
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Computer Maintenance Owning a computer is similar to owning a vehicle. If you take care of your vehicle with preventative maintenance, it will get you to where you are going. If you maintain your computer with a regular maintenance schedule, it should give you many years of service. It can be hard to imagine that a dirty computer can run slow or even cause it to crash or lock up. It is true though, dirt can cause many problems with computers. Not only dirt and dust, but bacteria and germs can cause problems in the work environment as well.
Reviews (26)
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Bill Krombeen
Feb 17, 2022
I went to Express PC hoping to sell my used laptop. The person I spoke with was knowledgeable and gave the appearance of authority to authorize such a transaction. He inspected my computer, which needed a repair, and then justified his low offer because of the cost of the repair, making a resale difficult at current market prices. Nevertheless, he made an offer, and I accepted the same.

He then told me that he had to call his "manager" for approval. After discussion, he rescinded his offer. I protested to no avail, and he made a number of excuses justifying his behavior. Such deception is unethical. I will not do business with this outfit. __________________________________________________________________ SUBSEQUENT EDIT to my review following the owner's reply below: Thank you for your reply and allowing me the opportunity to set the record straight.

We obviously have a disagreement with certain facts, and I will cut to the chase as to the nature of my disagreement. 1. When the attendant behind the counter asked if the computer had any problems, I noted the sole exception of the crack in touchscreen affecting the right third of the touchscreen functionality. There was no deception regarding that issue.i.e. scratch vs. crack, or half vs. third of the screen.

It was clearly visible, and we had no other discussion or disagreement on that matter. 2. I disagree strongly with the owner's statement that the offer was predicated with the word "might". The attendant never used that word, nor did he tell me that the offer was contingent on discussing the offer with the manager. In short, he made me an unconditioned offer, and I accepted the offer.

Only then did he proceed to tell me he had to speak with his manager, which then led to him rescinding the offer. 3. The owner states he does not understand about why I think getting a manager's approval is unethical. I never stated (or implied) that getting the manager's approval is unethical. In fact, quite the opposite. I believe it is a good business practice. However, it is not ethical to make an unconditional offer, have the offer accepted, and then rescind the offer after a discussion with the manager.especially when the attendant gave every impression that he was authorized to make his unconditional offer.
Mike Holcomb
Feb 06, 2022
Could not charge laptop so I took it into Express PC because Best Buy (The Geek Squad) said it would take up to a month to repair the charging port. PC Express pointed out that the laptop has a second charging port that can be used for charging. Best Buy never told me this and also claimed my charging adapter was bad, which it wasn't. Thanks to PC Express I'm back in business at no cost. Will use them from now on.
Brandon Watros
Oct 23, 2021
Amazing service, they are very knowledgeable and gave me updates every step of the way. Fair pricing and no charge for initial inspection. My PC works like a dream now. I will be returning if I have any problems in the future! If there were 6 stars they'd get it.
Devin Hendee
Oct 15, 2021
The owner was extremely rude and Was terrible at communicating decided to go above and beyond what I asked of him and decided to charge me money for for something he told me that was going to be free When I tried to explain to him that he said it was gonna be free he then decided to revert all of my stuff back to the way it was when I brought it in and told me to pick it up If I were you I would spend your money elsewhere and find someone who is actually a decent person If I could give negative stars I would
Patricia F.
Sep 19, 2021
I would highly recommend Computer Express for their reliability, honesty, and knowledge. I stopped by Computer Rescue 911 and they had an attitude and they were costly.
Elijah Outlaw
Aug 27, 2021
3 stars for friendliness and on time finishing, the process however despite all the reviews was not very fair, I only needed 2 henges replaced (basically the same thing as a door) i would've did it my self if I knew what parts it needed I was honestly just being lazy about it and didn't care to look it up, I wish I had looked it up my self after hearing the finishing price.

Before I left I asked how much it would be he told me nothing to ridiculously and that it was a very very easy fix which I agreed all he had to do was take of the back, (i already did multiple times its not hard) and unscrew the henges and put the new ones on. So I was think it would be about 75-120 bucks max turns out its 190$ after tax I looked up the parts the henges were only 25$.

Totally was not worth being lazy about it, its a 800$ laptop so ofcourse I paid the almost 200$ for the new henges but will definitely learn my lesson next time and do it my self since I already know how and stop being lazy.
Cameron Russell
Jul 28, 2021
Helped diagnose blue screen issues with custom built pc, recommended fix has solved the issue.
Chris Jaquez
Feb 05, 2021
I was having problems with my computer but couldn't be without it for more than a few days. Express PC got the job done two days sooner than I expected. This is the second time I've asked them to work on my system and once again I received excellent service at a fair price. Thanks Express PC.
Voohoo G.
Jan 29, 2021
I rarely write reviews, but I needed to for this. I was skeptical at first, but they had a dedicated service, I recommend 100%.
Daniel Persinger
Nov 16, 2020
I attempted to build my own gaming PC and ran into some problems that I could not solve. I brought the whole thing to Express PC, and they identified a problem with the motherboard (which I could not have done) and finished the build for me very quickly. Great service, friendly, and helpful!
Jackie M.
Sep 17, 2020
Our company's computer froze and it wouldn't boot up at all. We couldn't access any of our records or appointments. To say we were a bit panicked was an understatement. I took it to the big box store the computer was purchased from and received no help except to tell us to buy another computer. Then I found Express PC which was located close to our business.

I brought it in and it was diagnosed with a bad hard drive. It needed to be replaced and I asked if any information could be recovered (especially all our client records) and they said they would try but it was unlikely. The next day they called to say they were able to recover all the data! They transferred all the info to a newly installed hard drive. The service was amazing. The price was reasonable and we couldn't be happier! I highly recommend Express PC. I'd give them 10 stars if I could!
Megan Murray
Jun 11, 2020
My computer locked up & then gave me an error message that basically meant, "Ha! Good luck!" This was extremely worrying because it was my work computer (I am an independent designer). I called Express PC & AJ told me to bring the computer on over. After talking through the issue with AJ, he got straight to work. I received a call within a couple of hours with an update.

Less than 24 hours of dropping off the computer, AJ was able to return my computer & recover all the files I was worried I had lost! The price was VERY fair, AJ walked me through all the issues & explained the possible outcomes & he worked as quickly as he could. I would recommend this business to absolutely anyone! Don't waste your time on the big box stores or high priced places - AJ will take great care of you! 5-stars is not nearly enough!
Mitch Steere
Sep 28, 2019
As an enthusiast and professional IT, I couldn't be happier with the level of service and knowledge at Express PC. The price is more than fair for the work they do and the knowledge they bring to the table. I will continue to bring hardware here when I do not have the time to deal with issues myself.
Teckla LeBlanc
Aug 23, 2019
ExpressPC was GREAT! I was very pleased with my service. They do not charge for diagnostics which was a tremendous relief. AJ was kind, knowledgeable, timely, and highly professional. I did not receive any hidden fees and he was honest and straightforward about price. The price was affortable! I was very happy! Would highly recommend!
Chris S.
Jun 04, 2018
My wife's laptop randomly stopped turning on so we found Express PC on Google and liked the reviews. We brought the laptop in, explained what had happened and AJ told us he would give us a call when it was done. The issue turned out to be a loose power cable from the factory that most shops would have breezed right past. They took the time to diagnose the problem and got us on our way very affordably. We are very happy with the service we received and will be back with our next computer problem.
Gretchen D.
Mar 06, 2015
Fast, helpful, informative, very reasonable, attentive, personable, what more can one say? Fixed our lap top adapter connector and even discovered and fixed a USB port that had failed. Would recommend with 6 stars!
Andrew W.
Feb 07, 2015
The guys here took in my ps4. It had water damage to it and didn't work. Only took about a week and 85$ and now it's back to normal. I looked around for a place that will fix or attempt to fix my ps4. This was the only place out there that does.
Brian M.
Jan 30, 2015
Fast, professional service. Fully explained what likely caused the defect, the repairs that were needed and what to do to prevent them from occurring again. As for the repair cost, consider this. A woman has a leaky faucet so she calls a plumber to fix it. She gets the bill and it says "Washer - $50.00." She complains, "50 bucks for a washer?" Plumber re-writes the bill, "Washer - $0.25, Knowing how to replace it - $49.75". : I highly recommend them for any computer repairs. I found them here on YELP and was not disappointed. Will definitely use them again if needed.
Stacy E.
Nov 07, 2014
The guys went above & beyond with 2 of my laptops this week! And they were super fast as I was computer-less. They also took the time to explain things to me in addition to giving me options. All of this without treating me like dumb female! Super nice guys!
Kathy N.
Aug 23, 2014
AJ was terrific, very helpful and quick. He told me my computer would probably be ready in a week since he has to order a new keyboard.for my Asus laptop. I had spilled quite a bit of coffee on it. He had it ready to roll in 3 business days! After, first, calling Best Buy and getting a very unsatisfactory response to my repair inquiry, I checked YELP. AJ's price for repair was much less than that quoted by Best Buy.

I am very satisfied with Express PC service and repair. Only downer.as a 64 y/o responsible, check writing person, I couldn't write a check. ARGHHHHH! Cash and credit card only. For a person who doesn't charge much AT ALL, that was tough. Oh well, just went on line to my CC spot and paid it off right away.
Casey L.
Jun 07, 2014
This place had to to be on the of the best computer repair place that I have been to. The customer service was really good. They were helpful with explaining everything and they seem to know what they are talking about. The prices are a bit high, but I assume that it is pretty high at other places as well. I advise to take your computer problems to this place.
Jennifer B.
Aug 24, 2013
The DC adapter on my computer broke, and since this computer is for my private practice and has very specialized software installed, I was sunk until it was fixed. I was very happy to find a computer repair service that is locally owned and not part of a big chain. You always get the best service with a locally owned business. I was right. Everyone was very friendly, and very helpful.

My computer was fixed quickly and professionally at a reasonable price. The man who helped me (so sorry, can't remember his name!) showed me photos of the work they did - taken on his cell phone. We even discussed some cell phone issues I was having, and I was given some great tips and resources! Great service, and I get to keep my money in my community. I highly recommend them!
Yina S.
Mar 16, 2013
One of the hinges of my laptop was cracked and broken. I looked up online to find a cheap place to go, but other places asked for about $79 and more. At the last minute, I yelped to find a good computer repair place, and Express PC was on very top. AJ was very friendly. He had many knowledges about computer (obviously!), and shared the informations of computer for my future references. The price was very affordable. If anything happens to my laptop again, I will definetly be back here! I highly recommend this place!
Len D.
Nov 23, 2012
These guys are good. One day turn around, curious service and good price point, $60. My computer is still under the warranty at Best Buy, but the hassle, up sale attempts and multi-week delay to get anything done was is too much trouble.
Ryan R.
Mar 07, 2012
Well, this is my first order of business since getting my computer back from Express PC. When my hard drive crashed a little over a week ago, i turned to Yelp in a panic and found this place. It was nearby, and i could tell by the other in depth positive reviews that this was where I should go. I'm glad I did. For an extremely fair price, AJ replaced my hard drive and had my computer up and running again in a matter of days.

He was friendly, knowledgeable, and cordial throughout. DO NOT waste your time with some of the bigger chain repair places, notably the one with the initials BBGS. They would have charged me roughly double what I paid at Express PC.
Brian L.
Oct 30, 2010
My PC died and I found these guys. They offer free diagnostic and basic repairs for $65 and up for most makes (including Macs). I took my Dell PC in at 1pm last Wednesday and they called me back at 4pm telling me it was finished! I can't believe it! For the $65, they diagnosed my problem, put in a new power supply, and cleaned it up. When I went to pick up the computer, I told the owner that the computer was also running slowly.

He spent 30 minutes showing me how to speed up the computer and download the appropriate free software that would do the job. He even wrote down the procedure for me! When I got home, I followed his instructions. Everything worked perfectly and my old PC is almost like new! This is a small business, so you can expect great personal attention that you won't get at a "big box" computer repair place like Geek Squad. I shop and do business locally whenever I can. Their business card is now in my Rolo-dex!