Geeksonrepair

Asked for data to be copied from one computer to another, making sure all programs were put on new computer. Help getting new computer set up. I did leave a good review while repair tech was standing over me. However, a few days later, when I have time to check computer, I am not happy. He did not re-install programs on new computer, my data he copied over is useless, can't open it (data included extremely important documents).

My new computer is basically useless now. He took two smoke breaks on my time, which I paid for. Spent two hours for, to me, absolutely nothing. I could have done what he done.

The truth is Geeks On Repair is a company owned by one of Geeks On Sites original employees from Geeks On Sites first and original office over 10 years ago. This employee left and eventually created his own company.
Geeks On Repairs greatest downfall has been placing too much trust in its technicians. Over the years technicians have not played fare with the company , and even after techs agreeing to not leaving their personal phone numbers with Geeks On Repair customers for future " side work " , they still have , and will even flat out steal hours and minutes from Geeks On Repair to pocket the money themselves.

When they get caught , their reaction is to attack the company with slanderous and hurtful online posts, since the owner of Geeks On Repair will call the police on these bad techs , or he will post his own online reports about these bad techs after they have stolen.
NOTICE any bad reviews about Geeks On Repair over the past 10 years come from technicians ; and NOT from customers.

Worked on a request received from this company. went onsite and serviced their client. Called this company as soon as we were onsite. worked on the customer issue. found the issue and notified the client. placed call back to this company and nobody answered. client signed off on the order upon arrival and when we were leaving. Owner called in and threatened my tech that he is going to Post My Name (Not the techs name) online stating that we stole his customer.

He stated this because he could not get in touch with his customer after we left the site. it is not our responsibility to make sure that he can get in touch with the customer. Do not do Business with this company. Does not answer phone calls or chats from their website.

The owner of the company admitted he didnot know how to do the work
So his employee decide to add on work. I completed the work and they wouldnot pay me until I went back onsite
Guess what went back onsite and no payment the customer they said would be onsite was not onsite

Geeks On Repair fixed my HP Envy Windows 10 the same day i called them, they are awesome, ask for their tech James, he is the best ever!

Ive worked with other computer repair companies in the past, but Geeks On Repair is the only one i call now adays for anytime i have problem with my in home business computers. They have a 2 step process, where you first talk to one of their main techs on the phone, and then their onsite tech arrives at your place, and if and when the onsite tech gets to a point where he might not be sure how to resolve an issue, the main tech calls him while the manager calls me, to walk tech through any hurdles and the manager to ease my mind and let me know all is well and moving forward.

They will send a second tech onsite to offer support to first tech. When all was done, the manager called me to make sure i was satisfied, and i told him i was extremely satisfied with the service, he then let me in on the following:
"What you just witnessed is the reason our name is GEEKS ON REPAIR, because we work every single job as a team, not just one tech, we always tackle every problem as a team of Geeks,....hence our name,...Geeks On Repair.

This company is quick and easy to work with. Thank you Thomas for fixing my daughters computer!

Michael was patient, knowledgeable, and competent this past weekend. I am elderly, have been a PC user till 2011, and live in the "boondocks", miles from any help for my iMac. So wonderful--he spent a LONG day communicating with me and fixing issues. Thanks so much!

Michael was very thorough and detected the root of the problem which was causing a 'not responding' message when using most programs. Turns out he detected that it was my anti-virus software was creating the problem. Much appreciated how accessible Michael was to discuss the problem. Michael explained what he was doing throughout the diagnosis and repair. I would recommend your company to my associates and friends. Thank you for getting me back up and running.

Tech Robert came by yesterday to do some work on my computer and I found him exceptionally knowledgeable and helpful. He was personalble (not geeky) and friendly and satisfied the needs of the computer at that time.

The technician that helped me was very spot-on and was efficient! He was gentle and patient. That's important to me since I'm not super tech-savvy! I'm glad I called Geeksonrepair!

Called Geeks On Repair when our computer kept freezing up and showing pop ups. They sent one of their techs onsite and then had onsite tech connect remotely with their in house tech to finish up the problem quickly. We were amazed at the efficiency and teamwork the onsite tech and remote tech used to get the job done. Geeks On Repair is A+ in my book.

Very quick services.

STAY AWAY! Horrible service and it's a total rip off. You call them and they give you a time frame for the technician to arrive. My technician arrived 2 hours early and had to identification to prove he worked for the company, was wearing slippers, and there is no car that shows up with their logo on it. This guy came with his mom and when I asked him why he was there so early he said he didn't know, that they just sent him.

He then asked if his mom could also come in with him and wait inside our cool home. Please understand these are strangers being asked to be let into my home. I called and they verified he was in fact the technician they sent. I was watching TV but had to stop because I let the mom in and it was uncomfortable to sit there with a total stranger inside my home.

The guy proceeded to press buttons and do everything I told him I did and he still went ahead and did it. He asked if I had the disk that came with the computer because he had them all except mine, conveniently enough. My computer did not come with a disk, it was all done online. He said he couldn't do anything with out the disk. Time is ticking and he is still doing nothing but doing what I had already done.

I called their 800 number and said this isn't working. They said I would need to reinstall everything and loose everything I had in my computer. Basically did nothing and charged me $100 for a sticky, sweaty, guy that showed up in slippers, stained my chair with his sweat and arrived with him mom at my door. Very unprofessional and rude. When it came time to pay they had to call headquarters who said I needed to get online and pay while the technician was there to verify I in fact paid.

Keep in mind my computer does not work. So I had to lend the guy my phone to get to where I had to pay online and then show him proof my transaction went through. Like we were thief's and weren't going to pay. The guy on the phone was just the rudest. He was load, rude, and tried to be degrading. Last I checked I's the customer. I couldn't wait to get them out of my home.

They are horrible and unprofessional people that don't know who the hell they are sending to your home. They are based far away and they hire local people to come to your home. STAY AWAY! We went to our local staples and my computer was fixed that same day and it was painless and cost less.