Poindexter Solutions Baltimore, MD
Poindexter Solutions has arrived in Hampden, Baltimore, to provide inexpensive, personal tech support to local homes and businesses. Poindexter, which provides Windows, Apple, iOS, and Android support, brings something "simply different to the world of tech support." With over ten years of experience, owner Lee Brandt feels that tech support is too corporate and impersonal. Citing Geek Squad or iYogi as prime examples, he argues that tech relies "too heavily on massive membership, too-fast turn around, and impersonal resolutions that don't explain anything. People's problems aren't getting fixed and they're wasting money on technicians who waste time."
"In my experience, people really dislike tech support," continues Brandt. "Folks hate sitting on the phone, finally connected with someone who doesn't care and probably can't resolve your problem. I've met countless people who would rather buy a new computer than fix a simple problem on their old one, so long as they can avoid calling tech support. This is why Poindexter always goes to where you need us, at your home or business, so we can get things done better. We're real people."
Brandt is committed to keeping Poindexter's approach simple and direct.
"We don't focus on big-scale. We help people. We fix problems. We refuse to take advantage of people in need by charging excessive fees for simple fixes. We take on fewer clients and work to make sure our clients' problems are resolved quickly and competently. If we don't know how to fix something, we don't just repeat some script - we figure it out, fix it, then help our client understand what happened."
Poindexter is able to stay fast and friendly by putting a priority on local services, like malware removal, computer upgrades, and data backups and recovery. With technicians well-versed in iOS, Android, Mac, or Windows, Poindexter promises to offer the least expensive tech support solutions to clients in the Hampden area, Baltimore. Each service entails a small fee, so there's no need to sign up for any membership or package. Low cost, direct service, and real people to your door. Always free consultations keep risks low and satisfaction high, without hidden fees or taxes. "Computers are complex enough. We try to keep our business simple," concluded Brandt.
Poindexter Solutions is based in Hampden, Baltimore. It was founded in 2013 in Eastern Iowa's Silicon Corridor, alongside several innovative Iowan startups. They relocated to Baltimore in 2015 to expand their client base and help support Maryland's largest up and coming city.
Rated Excellent (5 of 5) from 1 review
The Best! Thank You!
by Wendy from Baltimore
Oct 02, 2015
The thing is, while I-likes lots of folks-know how to do things with my computer, I don't really know all that much about how exactly it works "inside." That's where Lee has been on more than one occasion just a godsend. From pretty simple stuff like optimizing my aging MAC's performance to helping get me back to full functionality after unfortunate coffee accidents, I know I can rely on him to help me-AND I don't have to feel embarrassed to ask. Plus, Poindexter Solutions is extremely reasonable-so I don't have to feel gouged either. In a day and age where I really can't imagine not being "plugged in," it's good to know that there's reliable, safe, honest, and super-knowledgeable people out there to help me make sure I can get my work done. You wouldn't just hire your well-meaning neighbor to fix the plumbing in your house after a flood-and you shouldn't leave your computer in hands any less capable. Now you don't have to.
I recommend this business
Fast, efficient, cheap
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