Data Backup & Recovery Erie, PA

My wife has a sony Vaio SVE141D11L, with windows 7 operating system, she can no longer download anything, she gets a message, virus detected. I reached out to sony support, and they advised I turn off the MacAfee firewall which I did, but when requested on enter confirmation code on 123rescue, still failed, they then advised to buy a external hard drive to backup all files, which I did, but it failed 11 times, with screen shot "an error occurred while writing the data. rescue data will exit"?
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Laptop Repair, Data Backup & Recovery
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City Erie, PA
Zip Code 16407
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