Smart Techs Hardware & Software Support in Catonsville, MD
Many times we get called after the "geeks" have already been there. Either they weren't able to solve the problem, or the problem came back. We take our service guarantee seriously. If our technician can't solve the problem at hand, no charges will apply. We always request that our clients call us back with any questions or problems. Within 72 hours of the service call, we will fix any service-related problems in the next five business days - or we'll refund the service charges.
The complexity of computer hardware, software, and networking can make it difficult to properly diagnose and fix problems. Without a systematic approach, a half-hour job can become an all-day ordeal. We use sophisticated diagnostic tools to help track down the root causes of problems. We keep a wide assortment of tools and parts in stock.
We're friendly and professional. We know the frustrations of dealing with broken hardware, buggy software, and unhelpful help. That's why we're in business. We help a wide range of clients, from those who claim to know nothing - to those who say they know enough to be dangerous - to proficient users. Nobody knows everything about computers, not even us. Much of our business is from repeat clients. We like to think it's not only because of our expertise, but also because of our relationship with our clients.
- Computer Repair & Maintenance
- Data Backup & Recovery
- Network Support & Administration
- Virus & Spyware Removal
Products and Services
The right upgrade can turn your computing experience from one of drudgery to one of real pleasure. Unfortunately, it is far too easy to purchase an upgrade that doesn't lead to the expected payoff or may not even be compatible with your hardware / software suite.
Often, just turning equipment off and on again will solve the apparent problem. Often it wont. We use a proven methodology based on a divide-and-conquer strategy using diagnostic equipment and known good hardware and software to isolate the problem. Trying to diagnose networking problems without the proper equipment and a robust technique can take from hours to days to solve.
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