Business Details
25 Years
experience
Emergency
services
Your Trusted Pittsburgh IT Services Partner
Founded in 2001 by Bill Peters and Don Garrett, JENLOR Integrations has evolved into a trusted leader in managed IT services. Our journey began in a basement with a vision to deliver specialized IT solutions that align technology with business growth. Over two decades, we have built a team of experts dedicated to proactive network management, 24/7 technical support, and strategic IT consulting. Our approach combines hands-on project management with dedicated account teams to fill gaps in clients' IT infrastructure and capabilities. Recognized as a top managed service provider (MSP) and Best Place to Work in Western Pennsylvania, we serve diverse industries including healthcare, manufacturing, and professional services. Our commitment to transparency includes providing clients full access to enterprise-level tools and regular performance reporting. With over 20 years of experience and a focus on continuous improvement, we work as an extension of our clients' teams to deliver tailored technology solutions. Our award-winning service model combines technical expertise with personalized care, ensuring businesses maintain secure, compliant, and future-ready IT systems. We specialize in navigating complex IT challenges through predictive spending models, scalable cloud solutions, and comprehensive cybersecurity frameworks. Our culture prioritizes client needs while maintaining rigorous documentation and verification processes across all departments.
Services
Managed IT Services
24/7 Help Desk Support
Cloud Migration
Cybersecurity Solutions
IT Consulting
Network Monitoring
Backup & Recovery
Infrastructure Planning
Disaster Recovery
Strategic Account Management
Details
- Year established: 2001
Highlights and features
- We offer 24/7 live help desk with 15-minute response windows
- Our dedicated account management team ensures personalized service delivery
- We provide proactive IT management with documented verification processes
- Award-winning MSP recognized in Channel Futures rankings since 2015
- We deliver customized technology solutions aligned with business goals
What people say
Exceed our expectations
Courteous, responsive, helpful
Secure network implementation
Minimal downtime
Career-long partnerships
People
Bill Peters
CEO
Bill co-founded JENLOR in 2001 and has led its transformation into an award-winning managed services provider. With over 20 years of IT leadership experience, he focuses on strategic growth while maintaining the company's commitment to exceptional client service.
Frank Schlatterer
CTO
As technical team lead, Frank oversees network evaluations and product development. With expertise in enterprise system design, he ensures JENLOR's technical solutions maintain industry-leading standards in security, scalability, and performance.
Chris Luikart
COO
Chris manages day-to-day operations and customer care. He ensures seamless coordination between technical teams and clients while maintaining JENLOR's service delivery excellence through structured processes and compliance frameworks.
Questions
What IT services do you offer?
We provide managed services, 24/7 help desk support, cybersecurity solutions, cloud migration, and strategic IT consulting tailored to business needs.
How do you handle emergency IT issues?
Our 24/7 live help desk delivers real-time remediation with 15-minute response windows to address critical issues promptly.
What is your IT strategy call?
This initial consultation reviews your business goals and IT challenges to develop customized technology solutions aligned with your objectives.
Which industries do you support?
We serve healthcare, manufacturing, professional services, non-profits, and government-regulated businesses with industry-specific compliance expertise.
How do you ensure service quality?
We maintain strict documentation standards, regular system audits, and dedicated account management teams for continuous service improvement.
Videos
Reviews (11)
A. Person
Apr 01, 2022
Report
Jenlor has been managing our IT needs for several years now and we couldn't be happier. Their techs are knowledgeable, friendly, and very helpful. I appreciate the ability to handle some things in-house while letting them remotely manage most other things. We recently upgraded three servers and Jenlor worked with our schedule to ensure that we experienced almost no down time at all. We are located in downtown Pittsburgh, and though we were hesitant at first to contract with an organization located in Bridgeville, we have never had an issue with having someone come on site if necessary. They are able to resolve about 99% of our IT issues remotely and efficiently. I highly recommend their service.
Highway Equipment
Jul 24, 2021
Report
The JENLOR Team is awesome! Account Management is on top of every request and has great communication. The service department is always helpful and never feels like you are just another person on the phone while resolving my issues.
David Pirain
Jun 07, 2021
Report
I found that most IT providers expect an ALL INCLUSIVE approach that is too pricey and doesn't fit our IT needs. JENLOR was the first company to offer a middle-ground and a service strategy that matched our needs. They consistently deliver, and always with a kind and professional team
Kimberly Gould
Feb 10, 2021
Report
Jenlor's response to a ticket generally takes 15 minutes or less, and their service is professional and helpful. They're by far the best IT company we've ever used.
Travis Johnson
Feb 04, 2021
Report
JENLOR solves any end user requests we have and the issues are always solved in a very timely manner. I would recommend JENLOR to anyone that is looking for a Pittsburgh IT provider - they took the time to understand my business and learned my wants and needs.
Susan Restano
Dec 23, 2020
Report
Data security is always critical, but as a government-regulated business, we have particular standards that must be maintained. JENLOR understands our business and keeps us current and compliant. They are in regular contact with us and very responsive to requests.
Mike Shorts
Nov 27, 2020
Report
We are growing firm and JENLOR helps us meet our IT challenges and our business goals. They offer a balance of IT services to complement our internal IT team. JENLOR keeps us organized, up-to-date, and provides our team depth. They have become an essential partner to our organization.
Diana McAllister
Nov 20, 2020
Report
When we started working with JENLOR we had a number of gaps in our IT plan. JENLOR was able to work with our IT staff and take on the responsibilities needed to fill those gaps and move our IT and organization forward. They have consistently delivered for over 13 years and provide us the stability we need with our systems.
John OConnor
Nov 02, 2020
Report
Jenlor has been a managed services partner with my company for a long time. The services they provide augment the IT staff here and let me personally focus on my other responsibilities, they always make me look good. Their help during the ongoing health crisis was instrumental in us getting everyone quickly and safely into a work from home situation. It was planned out a year before we actually had to do it.
When the time came we just put that plan in place. Everyone we work with there is at the top of their game, the office staff and management team and especially the front line techs. I know if I turn something over to them to handle it will be done right, quickly and documented properly, which means when we have to revisit it months or even years later, we aren't starting from scratch. I can't say enough good things about them.
When the time came we just put that plan in place. Everyone we work with there is at the top of their game, the office staff and management team and especially the front line techs. I know if I turn something over to them to handle it will be done right, quickly and documented properly, which means when we have to revisit it months or even years later, we aren't starting from scratch. I can't say enough good things about them.
Carrie Kennedy
Jun 17, 2020
Report
Had to call the help desk to set up software on my computer which was repaired and wiped clean. Tresten could not have been more helpful and willing to walk through the process with me and never once complained about it being a weekend. He has since helped me with a few other issues and is very professional and takes the time to resolve issues properly.
Katie Orient
Apr 22, 2020
Report
Jenlor is amazing! Our company has been using them for over ten years. We don't have an in-house IT Department so their help with things like setting up new computers and virus protection is so important to us. They are always there to answer the phone and they solve our issues fast to get us back up and running with minimal down time.