Business Details
20 Years
experience
Emergency
services
Your Trusted Partner for Remote IT Solutions
Since 2006, RescuTechs has been dedicated to providing reliable and secure remote computer repair and IT support services to individuals and small businesses across the United States. Our mission combines old-fashioned valuesgratitude, friendliness, patience, honesty, and professionalismwith cutting-edge technology to solve technical challenges efficiently. With over 18 years of experience, our certified technicians deliver personalized solutions, prioritizing customer satisfaction through transparent communication and expert problem-solving. We specialize in remote access technology, resolving 92% of issues without on-site visits, saving clients time and money while maintaining the highest security standards.Our BBB A+ rating since 2009 and no-fix-no-fee guarantee reflect our commitment to trustworthiness and accountability. By focusing on education and preventive care, we empower clients to navigate technology confidently. Headquartered in Prescott, Arizona, our US-based team serves clients nationwide, blending local expertise with national reach. We pride ourselves on being accessible, responsive, and dedicated to continuous improvement, ensuring every interaction meets our high standards of excellence.
Services
Remote Computer Repair
Virus Removal
Printer Support
New Computer Setup
Data Backup
Wireless Network Setup
Email Support
PC Tune-Ups
Device Installation
Security Solutions
Details
- Year established: 2006
Highlights and features
- We have 18 years of experience in remote and on-site IT support.
- Our US-based technicians hold multiple industry certifications.
- We maintain a BBB A+ Rating for customer service excellence.
- No-fix-no-fee guarantee ensures risk-free service.
- Certified experts resolve 92% of issues remotely with secure technology.
Associations and certifications
- BBB A+ Rating
- Multiple IT certifications
What people say
Patient, knowledgeable, and efficient
Answered questions thoroughly
Honest and trustworthy
Quick response and resolution
Professional and knowledgeable
Services
Remote Computer Repair
Secure remote computer repair resolves issues like slow performance, viruses, and software problems. Our certified technicians use encrypted connections to fix Windows and Mac devices from any location. This service saves time and money compared to on-site visits while maintaining strict security protocols.
Virus Removal
Professional virus and malware removal eliminates security threats from infected devices. Technicians perform deep system scans, remove malicious software, and implement protective measures. The process includes security education to prevent future infections and restore system performance to optimal levels.
Printer Support
Comprehensive printer troubleshooting and setup services resolve connectivity issues and configuration problems. Technicians handle driver installation, network configuration, and error resolution for all major printer brands. This includes optimizing print quality and ensuring reliable operation across devices.
Data Backup Solutions
Secure data backup services protect critical information through automated cloud and local backup configurations. Technicians implement customized backup schedules, verify data integrity, and test recovery processes. This service ensures business continuity and personal data protection against hardware failures or cyber threats.
Network Setup
Wireless network configuration and optimization services establish secure, high-performance internet connections. Technicians handle router setup, signal optimization, and security configuration. This includes device integration, bandwidth management, and troubleshooting connectivity issues across home and small business networks.
People
Etsel Skelton
Founding President
With over 18 years leading RescuTechs, Etsel Skelton established the company's commitment to combining technical expertise with exceptional customer service. He oversees operations and maintains the company's founding principles of honesty, patience, and professional excellence in all service deliveries.
Questions
How long will it take to fix my computer?
Most issues resolve in 30-90 minutes. Charges cap at $99 regardless of time, with no fee if we can't fix it.
Can my computer be fixed remotely?
92% of issues resolved remotely using secure encrypted connections for Windows, Mac, and major brands.
When do charges begin?
Charges start only after free initial assessment when technicians begin solving your issue.
Will I need technical skills to assist?
Minimal involvement needed. Technicians guide you through initial connection, then handle repairs.
What if you can't fix my problem?
Our no-fix-no-fee guarantee means you pay nothing if we can't resolve your technical issue.
Do you support business IT needs?
Yes, we provide remote IT support for small businesses with the same secure technology and expertise.
Reviews (7)
B. R.
Jan 18, 2018
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Scott persisted in our companys unique email and website issues and made everything work and work right. Would use again.
Maria Valadez
Sep 10, 2017
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Etsel came to my home and was the best! He showed me how to secure all my computer files externally to a cloud base service. He set it up so I don't ever have to manually do anything. I gave him a laundry list of things to fix and they were all done within the hour. I am so grateful.
Margaret Johnson
May 27, 2017
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I had a problem setting up Skype. Skype's customer service did find a major problem with my computer, but I wasn't comfortable having their subcontracted support fix the trouble (in part due to their high prices). So, I called RescuTechs. Etsel fixed the problem easily and didn't find the 'major problems' that "Tezcom" found. I have used RescuTechs and Etsel before and I am happy that I used them again. They are fair, reasonable and can communicate well with the less than computer savvy customer.
Fred B.
Feb 28, 2017
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After having purchased a new laptop from Dell (never, ever again!), I started having bio issues and my laptop keep recycling to a blue screen. I naturally called Dell, and they had me purchase a "software" contract which apparently was different from my valid hardware warranty. After seven hours on the phone with them, and being hung up on 13 times, I decided they were useless and needed to find another alternative.
I was hesitant to have someone touch my laptop, as we use if for business, none the less take it to their office to fix it. I did a decent amount of due diligence online and decided to try ResucTechs. I called, and the owner, Etsel Skelton, answered the phone. I explained the issue and he came over later that day which impressed me. He checked the entire system and explained that he needed to take it back to the shop in order to back up the system and then re-install.
Two days later he returned the laptop, made a few more adjustments to my personal taste and it has been problem free since. RescuTechs knows what they are doing, do it efficiently at a reasonable cost, and remain there for you should any other issues arise. I would wholeheartedly recommend them.
I was hesitant to have someone touch my laptop, as we use if for business, none the less take it to their office to fix it. I did a decent amount of due diligence online and decided to try ResucTechs. I called, and the owner, Etsel Skelton, answered the phone. I explained the issue and he came over later that day which impressed me. He checked the entire system and explained that he needed to take it back to the shop in order to back up the system and then re-install.
Two days later he returned the laptop, made a few more adjustments to my personal taste and it has been problem free since. RescuTechs knows what they are doing, do it efficiently at a reasonable cost, and remain there for you should any other issues arise. I would wholeheartedly recommend them.
Tim Hanson
Feb 18, 2017
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RescuTechs has been our go-to source for maintaining our home computers for over seven years. The techs are knowledgeable and thorough, and provide timely support at reasonable rates. I sincerely recommend RescuTechs for your computer needs! Tim Hanson Ventura
Kellie Van Westen
Feb 01, 2017
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This company, and especially Edsel, have been a great group to deal with. I have lived in Camarillo for two years, and continually had computer problems with both my computer and my grandson's. I have dealt with Staples, rude and useless, and two other companies, also not very cooperative. RescuTechs have been so helpful; friendly staff when calling; quick responses to my needs; assistance with anything related to my computer, and they come to my home so I do not have to drag either laptop to their location.
I worked for a large educational institution for 35 years and always had quick assistance and now I can count on RescuTechs. for quick assistance. Edsel is patient answering my questions; assisting me in processes; and is totally helpful in every way. My stress over computers is over. My rating would be six stars for the absolute best and more.
I worked for a large educational institution for 35 years and always had quick assistance and now I can count on RescuTechs. for quick assistance. Edsel is patient answering my questions; assisting me in processes; and is totally helpful in every way. My stress over computers is over. My rating would be six stars for the absolute best and more.
Mike Moonpie Brown
Nov 25, 2016
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RescuTechs (Etsel Skelton) is fair, honest, prompt, knowledgeable and fixed our issues. He made our small business computers better than new. We have called him for help on more than one occasion and would not hesitate to do so again. Etsel is one of the good guys.
