Business Details
19 Years
experience
Emergency
services
Nationwide IT Field Services Partner
After Hours is a nationwide IT field services company dedicated to providing tailored technology solutions for enterprise-level clients across diverse industries. With over 17 years of experience, we specialize in deploying, maintaining, and repairing IT infrastructure for petroleum, retail, convenience stores, hospitality, entertainment, and electric vehicle sectors. Our network of 2,000+ certified technicians ensures 4-hour service level agreement capabilities through 200+ forward stocking locations, enabling rapid response to critical infrastructure needs. As a woman-owned and led organization, we prioritize innovation, inclusivity, and client-centric service, fostering a dynamic work environment that champions diversity in the tech industry. Our comprehensive offerings include site surveys, nationwide deployments, network management, NOC-as-a-Service, and specialized solutions labs tailored to clients' unique technology stacks.Backed by decades of industry expertise, we act as an extension of your IT department, handling day-to-day operations while your team focuses on strategic objectives. Our commitment to excellence is demonstrated through 24/7 support, full-stack service models, and advanced data visualization tools that deliver measurable improvements. From large-scale rollouts across thousands of locations to emergency repairs, our experienced project managers and traveling technologists ensure seamless execution. Headquartered in Kingsport, Tennessee, we combine centralized coordination with localized execution to provide consistent, reliable service across all 50 states. Our success is measured by our clients' achievements, reflecting our philosophy that client growth directly defines our own performance.
Services
IT Field Maintenance
Network Management
Site Surveys
Nationwide Deployments
EV Charger Repair
NOC-as-a-Service
Forward Stocking
Remote Support
Solutions Lab
Repair Depot
Details
- Year established: 2007
Highlights and features
- 17+ years of enterprise IT field service experience
- Nationwide network of 2,000+ certified technicians
- 4-hour SLA capabilities for critical infrastructure
- Woman-owned and led technology solutions provider
- 24/7 support with nationwide coverage
Services
IT Field Maintenance
Our IT field maintenance services provide rapid response for hardware and software issues across 50 states. Certified technicians handle break/fix scenarios, routine maintenance, and connectivity problems for convenience stores, restaurants, and retail environments. With 2,000+ technicians and 200+ stocking locations, we guarantee 4-hour SLA for critical infrastructure repairs.
Network Management
Network management solutions offer continuous monitoring and proactive maintenance for enterprise IT infrastructure. Our NOC-as-a-Service model handles troubleshooting and optimization while client teams focus on strategic initiatives. This service supports nationwide operations with real-time visibility and rapid response capabilities across distributed locations.
Site Surveys
Comprehensive site surveys evaluate network performance, wireless coverage, and hardware condition at brick-and-mortar locations. Technicians document findings and identify improvement opportunities using standardized reporting tools. This service supports technology planning and optimization for national retail chains and hospitality operations.
Nationwide Deployments
Large-scale deployment services manage IT transformations across thousands of locations. Our project managers coordinate hardware/software upgrades and system integrations with minimal business disruption. This service includes specialized teams for complex technical requirements and tight implementation timelines.
EV Charger Repair
Specialized EV charger repair service addresses maintenance needs for electric vehicle charging infrastructure. Technicians handle installation, troubleshooting, and preventive maintenance for charging station operators. This service ensures uptime for EV charging networks through rapid response and parts availability.
People
Clare West
COO & President
Clare West leads After Hours as COO & President, driving strategic growth and operational excellence. With extensive experience in enterprise IT services, she focuses on expanding nationwide capabilities while maintaining client-centric values. Her leadership emphasizes innovation and diversity in technology solutions.
Questions
What industries do you specialize in?
We serve petroleum, retail, convenience stores, hospitality, entertainment, and electric vehicle industries with tailored IT solutions.
Do you offer nationwide service coverage?
Yes, we provide IT field services across all 50 states through our network of 2,000+ technicians and 200+ stocking locations.
What is your response time for critical issues?
We guarantee 4-hour SLA for critical infrastructure repairs with parts and technicians deployment through our nationwide network.
Are you woman-owned and led?
Yes, Field Advantage is proudly woman-owned and led, promoting diversity and inclusion in the technology industry.
Can you handle large-scale technology rollouts?
Our team manages nationwide deployments across thousands of locations with dedicated project managers and specialized technical resources.