Business Details
32 Years
experience
Emergency
services
Your Trusted IT Partner in Saginaw, MI
Established in 1994, SAMSA has built a reputation as a trusted IT service provider serving residential clients, small businesses, and large corporations across Michigan and beyond. Our team of certified professionals specializes in computer repair, network evaluations, web development, cloud hosting, and data backup solutions, combining technical expertise with personalized support. We prioritize client satisfaction through transparent communication, affordable maintenance plans, and 24/7 emergency services, ensuring minimal downtime for businesses. Our partnerships with industry leaders like Dell, Lenovo, and Trend Micro allow us to deliver cutting-edge technology solutions tailored to individual client needs. With physical locations in Saginaw and Midland, Michigan, and remote support capabilities, we provide flexible service options while maintaining local accessibility. Our commitment to innovation is evident in custom application development projects and state-of-the-art cybersecurity measures, including VoIP phone systems and phishing prevention training. Client testimonials consistently highlight our technical competence, timely service delivery, and exceptional customer care, reinforcing our position as a reliable IT partner in the communities we serve.
Services
Computer Repair
Web Development
Cloud Hosting
Data Backup
Network Evaluation
VoIP Services
Application Development
Printer Service
Virus Removal
Hosting Solutions
Served areas
- Bay City, Midland, Saginaw, Ypsilanti, MI.
Details
- Year established: 1994
- Licensed
- Insured
Highlights and features
- We have over 20 years of experience in IT services and computer repair.
- Our team consists of certified experts with extensive industry knowledge.
- We provide 24/7 personalized customer support and emergency services.
- We offer tailored solutions for businesses of all sizes with transparent pricing.
- We maintain local offices in Saginaw and Midland, Michigan for immediate support.
Associations and certifications
- Lenovo, Dell & Trend Micro Authorized Partner
- Malwarebytes, AVG & Carbonite Authorized Reseller
- Association of Computer Repair Business Owners
What people say
Competent developers
Timely updates
Great communication
Excellent support
Creative solutions
Services
Computer Repair
Our experienced technicians handle all PC, laptop, and tablet repairs with loaner computers available during service. We specialize in hard drive upgrades, power supply replacements, LCD repairs, and virus removal while offering affordable maintenance plans to prevent future issues. With both on-site and remote support options, our certified professionals ensure minimal downtime for residential and business clients. Our Saginaw and Midland locations provide walk-in service with no appointment needed for most repairs.
Web Development
We create responsive, professional websites using WordPress, Drupal, and custom solutions while offering CMS integration and API development. Our team provides accessibility compliance analysis, content management system implementation, and ongoing maintenance plans with software updates included. From initial concept through final implementation, we work closely with clients to develop tailored web solutions that enhance online presence and business operations for Michigan-based companies and national clients.
Data Backup
Our remote data backup solutions feature AES 256-bit encryption and automatic offsite storage with flexible retention options. We offer tiered plans ranging from 20GB to 750GB storage capacity, including bare metal disaster recovery options for rapid system restoration. Both server and workstation backups utilize continuous protection technology, with local and remote recovery options available. Our Michigan-based data center ensures secure storage against physical threats like fire or flood.
Network Evaluation
We conduct comprehensive network audits including security checks, hardware verification, and configuration analysis. Our Level 1 service identifies vulnerabilities and provides improvement recommendations, while Level 2 adds advanced troubleshooting. Certified technicians evaluate existing infrastructure to optimize performance and security, with on-site consultations available for businesses seeking to upgrade their IT systems or implement new network solutions across Michigan locations.
VoIP Services
Our hosted VoIP solutions eliminate traditional phone system costs with features like multi-location routing, voicemail transcription, and online management portals. Businesses can retain existing numbers while accessing unlimited calling plans across North America. We handle installation with minimal downtime, utilizing existing equipment when possible, and provide ongoing support for call routing optimization and system maintenance across Michigan business locations.
People
Joel
Technical Support Specialist
Provides timely updates and clear communication for IT infrastructure clients, specializing in system maintenance and troubleshooting with demonstrated expertise in client-focused problem resolution.
Eric
Customer Service Representative
Delivers exceptional client support with strong communication skills, handling service requests and technical assistance while maintaining high customer satisfaction ratings.
Joy Tessin
IT Infrastructure Project Manager
Collaborates with technical teams on enterprise-level implementations, evaluating service quality and providing strategic feedback for large-scale IT projects.
Questions
What IT services does SAMSA offer for Michigan businesses?
We provide computer repair, network evaluations, web development, cloud hosting, data backup solutions, and VoIP phone systems for Michigan businesses of all sizes.
Do you offer 24/7 emergency IT support?
Yes, we provide 24/7 emergency services with remote support capabilities and on-site assistance available during regular business hours.
Can I keep my existing phone number with your VoIP service?
Yes, we allow number portability so you can retain your existing business phone number with our VoIP service.
What payment methods do you accept?
We offer online payment options through our secure payment portal for client convenience.
Do you serve areas outside Saginaw, Michigan?
Yes, we serve clients throughout Michigan including Midland, with remote support available statewide.
Reviews (15)
Allison D.
Aug 10, 2022
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Thank you so much for fixing my macbook screen!! :) It was awesome, the guy who normally works at the midland location who works on apple products, came to the saginaw location for me! I don't think places do that very often! Definitely recommend.
Kathryn Danielson-Ledergerber
Aug 10, 2022
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This is THE best group of people I've had the pleasure of working with for a very long time. They are family to Family Medicine Associates of Midland and to me.
Kelly Marissa
Aug 10, 2022
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Thank you so much! Your hard work was so appreciated! The staff here are so nice and willing to answer all your questions! I couldn't be happier with the service I received! Thank you all around, especially Eric!
Michelle Brewster
Aug 10, 2022
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I have had nothing but great experiences with SAMSA. They have helped me both personally and professionally.
Personally, their talented team of technicians have saved my computer from more than one bad virus. Professionally they created a beautiful website that is not only nice to look at, but functions well and also shows up in Google searches. Aside from their skill in the world of residential computer repair, their friendly and helpful staff have always gone above and beyond to help me with every situation I come to them with. I know I will be using SAMSA for a long time, I hope you give them a shot too!
Personally, their talented team of technicians have saved my computer from more than one bad virus. Professionally they created a beautiful website that is not only nice to look at, but functions well and also shows up in Google searches. Aside from their skill in the world of residential computer repair, their friendly and helpful staff have always gone above and beyond to help me with every situation I come to them with. I know I will be using SAMSA for a long time, I hope you give them a shot too!
Al Kloha
Aug 10, 2022
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SAMSA has done a great job of removing the bloatware from my computers. Everything is working a lot faster now.
Elyse Rogers
Aug 10, 2022
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I've been a small business owner in Midland for many years. And despite the fact that I have been involved in technology and am fairly familiar with the concepts, I depend on professionals to service my company's computers and peripheral equipment. The SAMSA staff has been amazingly accommodating, kind and effective. They take on my computer problems as "their own" and find solutions.
Recently, I had a problem with malware on one computer.
They accessed my computer remotely, and worked tirelessly until they had completely removed the malware from my system. That's my idea of excellent service. I have been a SAMSA client for several years, and would not think of running a small business without their help. They advise me on new equipment, get a good price, and then buy and install it. As a Midland business owner I'm delighted SAMSA now has a physical presence in Midland where I can drop off equipment, and/or talk to the staff about computer problems. SAMSA's knowledgeable technicians are always courteous, kind and helpful.
Recently, I had a problem with malware on one computer.
They accessed my computer remotely, and worked tirelessly until they had completely removed the malware from my system. That's my idea of excellent service. I have been a SAMSA client for several years, and would not think of running a small business without their help. They advise me on new equipment, get a good price, and then buy and install it. As a Midland business owner I'm delighted SAMSA now has a physical presence in Midland where I can drop off equipment, and/or talk to the staff about computer problems. SAMSA's knowledgeable technicians are always courteous, kind and helpful.
Ward Sansone
Aug 10, 2022
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Samsa has helped us with our computer problems with great results at the Midland store. Having the computer class adds customer relationship. Thank you.
Thelma Diment
Aug 10, 2022
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Just a note to thank SAMSA for offering a Windows 8 Class yesterday at the Midland Conference Center. It was very helpful to me and the instructor presented an excellent educational class. I appreciated the 3 Tech Service people floating around in the classroom helping the students.
Linda Hohner
Aug 10, 2022
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SAMSA and all of the people that work in the office are GREAT! Their lightening fast response is unheard of. I send and email and before I can leave my roomthe phone rings. They have helped me locate the right equipment and set up my office a few times and they are always so knowledgeable and PATIENT! Technology-savvy, I am NOT. I always recommend them to anyone I am talking with when it comes to their needs in this area. Keep up the AMAZING work!
Jann G.
May 08, 2021
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I had a very expensive laptop and had taken it to two other repair shops that charged a lot of money for parts I did not need. This place took a week to find that I needed none of the expensive parts the other companies had me purchase and repaired it for a very reasonable fee. They seemed honest and trustworthy and I will return for future work.
Nancy Butler
Feb 24, 2021
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We use Samsa at my work and I use them for my personal computer. Quick response every time. Very professional and knowledgeable. Pleased every time I need their expertise.
Mark Zaroff
Feb 28, 2019
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We have used SAMSA for all of our technical needs from network monitoring and maintenance, hardware setup, installation and repair, to database monitoring and maintenance. They assisted us in a year long search for a behavioral health EHR and really took the lead in setting up demonstrations and helping us think through our needs and analyze cost. On more than one occasion they have saved the day for us.
Their personal attention and responsiveness to our business is excellent. They go out of their way to keep us apprised of issues on the horizon and present options, but it is never a hard sell. In my analysis, for our purposes, their prices are competitive. I would highly recommend them to any other business out there.
Their personal attention and responsiveness to our business is excellent. They go out of their way to keep us apprised of issues on the horizon and present options, but it is never a hard sell. In my analysis, for our purposes, their prices are competitive. I would highly recommend them to any other business out there.
Chuck Pietz
Mar 17, 2016
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Samsa was great, my laptop crashed on a Friday called on Saturday and they repaired it that day. Who repairs computers on Saturday? Laptop never ran this great. You have my business
Donald Krieger
May 15, 2011
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I have been very pleased with SAMSA and their staff. They are all very courteous and remember me when I call. I often work after hours and late at night by remotely connecting (1500 miles) to the office server from my motor home. When I have a problem during the day or after hours I call or email SAMSA and within a reasonable time they have contacted me and resolved my issue. Many times Mike, the owner is the one to assist me after hours. Thank you SAMSA for being there when I need you.
Michelle B.
Dec 20, 2010
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Samsa (System and Marketing Services of America) was a delight to work with on our web design project. They not only had innovative design advice but they also had the practical tools to help us get noticed in a bigger way by the search engines. Their attention to detail, knowledge in the world of web design and stellar customer service skills are the top reasons that I would recommend them to anyone looking for a wonder web design experience.