Business Details
17 Years
experience
Emergency
services
Trusted IT Services & Support in Metairie, LA
At ITTSME Technology Firm, we combine technical expertise with a commitment to treating clients like family, ensuring every interaction prioritizes your success and well-being. Founded in 2009 by a determined technician who overcame industry challenges and natural disasters, our team delivers tailored IT solutions grounded in resilience and hands-on experience. With 24/7 monitoring, proactive cybersecurity measures, and same-day break-fix support, we eliminate downtime to let businesses focus on growth. Our services span network management, data migration, and infrastructure optimization, backed by a proven track record of resolving complex technical issues while maintaining transparency and trust. 
Services
Break-Fix Support
Managed IT Services
Cybersecurity Solutions
Network Setup
Data Migration
Wi-Fi Optimization
System Recovery
Remote Monitoring
Hardware Installation
Cloud Integration
Details
- Year established: 2009
Highlights and features
- Our same-day response ensures urgent IT issues are resolved immediately.
- 24/7 proactive monitoring prevents network and security disruptions.
- Enterprise-level cybersecurity protects against evolving digital threats.
- Certified technicians with over 15 years of combined industry experience.
- Customized IT infrastructure tailored to business growth and scalability.
Services
Managed IT Services
Our managed IT services provide continuous monitoring, maintenance, and optimization of your technology infrastructure. We handle software updates, network security, and cloud systems to ensure seamless operations. Ideal for growing businesses seeking predictable costs and 24/7 technical oversight.
Cybersecurity Solutions
We deploy real-time threat detection, firewalls, and compliance frameworks to safeguard data and systems. Services include risk assessments, malware removal, and employee training to mitigate phishing and unauthorized access. Designed for businesses requiring robust digital defense mechanisms.
Break-Fix Support
Same-day resolution for urgent hardware failures, software glitches, or connectivity crises. Our technicians diagnose and restore systems onsite or remotely, minimizing downtime for critical business functions. Available for immediate dispatch during operational hours.
Network Setup
Comprehensive network installation covering routers, switches, Wi-Fi access points, and cabling. We optimize configurations for speed, security, and scalability, including VLAN segmentation and wireless coverage mapping. Tailored for offices transitioning from fragmented setups.
Data Migration
Secure migration of files, applications, and databases between devices or cloud platforms. Includes data validation, encryption, and post-transfer testing to prevent loss or corruption. Suited for businesses upgrading systems or adopting hybrid cloud environments.
People
Adrien Broussard III
Founder & CEO
With over 15 years in IT, Adrien led teams at Ochsner Medical Institution and Dow Chemical before founding ITTSME Technology Firm. His hands-on expertise in network architecture and cybersecurity drives our client-first approach.
John Collins
Network Architect
Specializing in infrastructure design, John ensures scalable and secure network solutions. He holds certifications in Cisco routing and wireless optimization, with 12 years of enterprise IT experience.
Eric Waters
Technical Support Specialist
Eric resolves complex hardware/software issues, focusing on rapid break-fix solutions. He brings eight years of field experience and CompTIA A+ certification to our support team.
Questions
What IT services do you offer for small businesses?
We provide managed IT support, cybersecurity, network setup, data migration, and emergency break-fix services tailored to small businesses within a 30-mile radius.
How quickly can you respond to an IT emergency?
Our team offers same-day response for urgent issues like system outages or security breaches during standard operating hours.
Do you provide 24/7 IT monitoring?
Yes, our managed services include 24/7 network monitoring and proactive maintenance to prevent disruptions.
Are your technicians certified?
All technicians hold industry certifications, including CompTIA A+ and Cisco networking credentials.
What areas do you serve?
We serve Metairie, New Orleans, Kenner, and surrounding Louisiana regions within a 30-mile radius.
Can you help with Wi-Fi coverage issues?
Yes, we optimize wireless networks for 100% coverage using advanced access points and signal mapping.
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