Our mission is to become the leading provider of on- site, virtual computer solutions, and IT support in the Portland area. GeeksAKnockin main service policy is that one size doesn't fit all. All our services are customized and tailored to address the specific issue facing the client. Our uncompromising insistence on the highest quality standards has ensured that we maintain a long string of satisfied customers. We strive for excellence and accept nothing less from our certified/background checked technicians. Our service is fast, transparent and delivered at unbeatable prices. We diagnose your problem in no time and offer the fastest, most effective solution.

We value each and every customer and demonstrate that with every interaction we have with you. Your satisfaction is our number one concern and we want to provide a truly exceptional experience. We are not merely interested in providing a one-off repair service. We are genuinely interested and actively work towards establishing a long term relationship in fact, most of our clients are repeat customers. We hope that once you experience our service the first time, you will get hooked and trust us with your computer repair and support needs.

Highlights and features

Computer Repair & Maintenance, IT Support

Associations and certifications

CompTIA

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Information Recovery & Data Backup

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We offer both a backup as well as an information recovery service in the event that you actually lose your data. The following is a brief description of our backup and information recovery services:- Data transfer to a new computer, portable device or other media.- Creating a backup schedule on your computer that matches your requirements. We can recommend the appropriate software to make sure backups are fast and easy.- Performing an initial backup, show you how to use the software, and check to make sure its working properly.- Get you setup with an online Cloud solution.

No more worrying about having to remember to run the backup manually. Great for users with lots of pictures, music, email, and videos.- Recovery of lost data from laptops, PCs, CDs, Flash drives, memory cards, external hard drives, disks, CDs and tapes.

Hardware Diagnostics, Repairs and Upgrades

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If you have a broken computer, cracked screen or your hard drive is making unusual noises, then you need to give us a call. We offer computer repair at very reasonable prices and at the convenience of your home. Our technicians will come to you. Our clients never need to leave their home, tear down their equipment and carry it to a location only to have to wait days and often even weeks.

We do all that for you. You simply need to call us and we will evaluate the issue. Basic repairs Simple maintenance Diagnostics Upgrades We ask a lot of questions and do our research before we come out so we are prepared to repair the computer on the spot. In some cases we may need to order parts, or a particular repair may require more extensive work to complete.

If we do need to bring your computer back to our shop to complete the work, we handle all the details and return it back to you once done. You never have to worry about tearing it down or driving the equipment anywhere.

Virus & Spyware Removal

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Usually to remove any spyware or virus from your system it takes 90 minutes or less! We are doing that for a flat fee. Remember that GeeksAKnockin saves you the hassle of having to disconnect and transport your computer to another location and to have to wait for days or even weeks. When you need our help, we come to you. Another important aspect of our spyware and virus removal service, that differentiates us from any other computer service company, is that, we don't give up easily.

For almost all our virus cases, we were able to successfully exterminate all malware off our customers computers, without the need to wipe out all their data. We know that losing months or even years or personal files, pictures, contacts, emails, music and all of your important information stored in your computer, is the last thing you want to do.

You don't necessarily have to say goodbye to years of invaluable files. Well recur to the last resort to do our best to recuperate your computer files, eliminate all spyware, viruses, and malware and leave you with a clean and safer computer.

Greg Clark

General Manager

Greg Clark has been working in the computer repair industry for over 15 years, with a wide variety of experience from basic troubleshooting to coordinating quality assurance programs for major projects at industry leading companies. He is highly proficient in all Windows operating systems from 3.0 to Windows 7, and he knows the machines inside and out.

As a Microsoft Certified Professional with a CompTIA A+ technical certification and experience in all facets of computers; from coding basic tools, web design, running software quality assurance departments, and building literally hundreds of computers, his background provides a solid base of knowledge to draw from in order to quickly determine the root cause of your problem and implement a solution.

Juan P.

Managed Services Engineer

As a project designer for a major retailer providing superior customer service for many years, Juan attended a technical school where he earned an Associates Degree in Computer Network Systems in 2002 and a Bachelor’s Degree in Data Communications Systems Technology in 2004.

Since joining GeeksAKnockin’ he has been actively responding to events and alerts generated by our managed computers such as system crashes, virus threats, and other hardware and software errors by analyzing and recommending a solution. Juan makes sure that every machine is optimized for a better user experience and that all systems are up to date with the latest system patches from Microsoft and other software vendors

Chris C.

Field Technician

Chris C has many years of experience in both the Technology and Customer Service industries. He discovered his love of technology at a very early age and to this day, is always keeping up with the latest developments in the world of silicon and electrons.

He is a CompTIA A+ Certified Technician and is currently preparing for his Network+, Security+ and MSCE Certifications as well as working towards his Bachelor’s Degree in Computer Information Systems. He has built dozens of computers and set up countless wired and wireless networks over the years. Chris also makes it his personal mission to keep his eye on the latest virus and security news in order to better protect your PC against these threats.

Stacy C.

Office Administrator

Stacy has over 15 years of customer service with retail, banking and non profits. Her desire is to make each GeeksAKnockin’ Portland computer repair customer number one with her positive attitude and friendly approach

Chris Benson

Owner

Chris Benson got started with computers when he was about 10 years old, but it would be nearly 20 years before he would make them his career. After college, he got his professional start in 1997 with Symantec Corporation, the makers of the popular Norton line of antivirus and security software. After spending 6 years as a Sr. Software Engineer working on the latest cutting-edge security software, his job was relocated down to southern California. As a native Oregonian he was not in a hurry to leave the Pacific Northwest, so he decided that would be a great time to become his own boss and try his hand as an entrepreneur. He founded GeeksAKnockin in May of 2003 with the idea of providing not only expert computer repair and service to residential computer users, but also providing an exceptional customer experience. In 2007 they created the AlwaysOnIT small business division to expand that same philosophy to small businesses with less than 50 employees.

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