Business Details
20 Years
experience
Emergency
services
Your Trusted Computer Repair Partner in Chicopee, MA
PC Steven has been delivering expert computer repair services in Chicopee, MA since 2006. Our owner, Steven Schaeneman, brings over two decades of professional experience, having completed formal computer repair training in 1999 and maintained continuous technical expertise through hands-on practice. We specialize in accurate diagnostics, virus removal, hardware upgrades, and data recovery with a commitment to saving clients time and money. Our services include same-day repairs, 90-day workmanship warranties, and no upfront charges until problems are resolved. We emphasize customer education through our DIY repair guides and personalized support, ensuring clients understand their computer systems and maintenance needs.Our approach prioritizes transparency, with clear pricing and honest assessments of repair viability. We offer house calls, pickup/delivery options, and emergency services during our operating hours. Our technical expertise extends to custom-built gaming computers, SSD upgrades, and complex laptop repairs requiring specialized tools and experience. We maintain strict data protection protocols to safeguard client information during all repair processes. Our reputation for quality service has been built through consistent, reliable computer repair solutions tailored to both individual and business needs.
Services
Virus Removal
Hardware Upgrades
Data Recovery
Laptop Repair
OS Installation
SSD Upgrades
Gaming PC Builds
Network Troubleshooting
Computer Diagnostics
Data Backup
Details
- Year established: 2006
Highlights and features
- We offer 20+ years of professional computer repair experience
- Our accurate diagnostics save clients time and money
- No upfront charges until problems are resolved
- 90-day workmanship warranty on all repairs
- Specialized expertise in complex laptop and gaming PC repairs
Services
Computer Diagnostics
Our comprehensive diagnostics identify hardware and software issues quickly. Using advanced tools, we pinpoint problems with precision to provide accurate repair estimates. This critical first step ensures we address root causes rather than symptoms, saving time and money while delivering lasting solutions.
Virus Removal
We eliminate viruses, malware, and ransomware from infected systems. Our technicians use specialized software to clean systems thoroughly while preserving important data. We also provide security recommendations to prevent future infections and ensure ongoing system protection.
Data Recovery
We recover lost data from damaged hard drives and storage devices. Our techniques handle both physical drive failures and logical data corruption. We prioritize critical files first and provide transparent updates throughout the recovery process to maximize successful data retrieval.
Laptop Repair
We fix complex laptop issues including screen replacements, power jack repairs, and motherboard problems. Our specialized tools and experience with various models ensure proper disassembly and reassembly. We maintain original device integrity while restoring full functionality to damaged laptops.
Hardware Upgrades
We install SSDs, additional RAM, and other components to improve computer performance. Our upgrades optimize system speed and capacity while ensuring component compatibility. We provide expert installation and configuration to maximize the benefits of new hardware investments.
People
Steven Schaeneman
Owner & Lead Technician
Steven Schaeneman has been repairing computers professionally since 2006. He completed a 40-week computer repair course in 1999 and maintains continuous technical expertise through hands-on practice. His experience includes complex diagnostics, data recovery, and custom PC building.
Questions
What computer repair services do you offer?
We offer virus removal, hardware upgrades, data recovery, laptop repairs, OS installations, and custom PC builds. Our services cover both desktop and laptop computers with specialized attention to gaming systems.
Do you provide warranties for your repairs?
Yes, we offer a 90-day workmanship warranty on all repairs. Most replacement parts also come with manufacturer warranties ranging from 1-5 years.
How much do your computer repair services cost?
Basic diagnostics are free. Repairs start at $50 labor, with specific services like LCD replacements ($100-150) and hard drive replacements ($145). We provide clear pricing estimates before any work begins.
Do you offer emergency computer repair services?
Yes, we provide emergency services during our regular operating hours (7am-7pm daily). We prioritize urgent cases and offer same-day repair options when possible.
Can you recover data from a damaged hard drive?
Yes, we specialize in data recovery from damaged drives. If data cannot be recovered, we charge nothing for the attempt. We recommend immediate professional assistance for best results.
Do you service gaming computers?
Yes, we have extensive experience with gaming PCs including custom builds and complex repairs. We work with high-performance components and understand the specific needs of gaming systems.
Reviews (5)
Lisa Conway
Jul 17, 2021
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The person working here had my laptop fixed within 3 hours. It would not turn on at all it was dead. I had all my friends try to fix it and they are good with computers a few even work in IT. He charged me $50, he said something had to be reset on the board? I was so happy and relived, I will never go anywhere else.
John Leclair
Jun 14, 2021
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I just got my granddaughters laptop computer from pc Steve computer repair I gave it to him two days before Xmas for a charging system he had fixed it in less time than every computer place I called and his price was a hell of lot better than everyone I called I have another computer I will be bringing to him.
Roberta B. Johnson
Jan 06, 2021
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Steven used his knowledge to get my computer operating quickly. He also answered all my questions. I recommend him highly.
Derek Gonzalez
Dec 27, 2020
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I had an issue with my Pc and without even coming in to see him he was able to fix my problem, he was extremely nice and professional if I ever need my Pc looked at I'll definitely know to go to him
J. A. Rocco
Dec 04, 2020
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My experience with PC Steven was great. I was referred by a friend who also had a good experience with Steven. I had multiple issues needing professional attention on my laptop. My friend gave me Steven's name on Monday. I called Monday night. Steven was very attentive on the phone, and brief, proving his knowledge and skill right off the bat. I dropped my computer off to get repaired on Tuesday afternoon and I was called by Steven to pick up my repaired laptop early Wednesday morning.
The entire process was expedient, pleasant and complete. Steven even went above and beyond what I had asked him to do at no extra charge. I am very pleased and will definitely be using his services again for any of my computer repair needs.
The entire process was expedient, pleasant and complete. Steven even went above and beyond what I had asked him to do at no extra charge. I am very pleased and will definitely be using his services again for any of my computer repair needs.
