Business Details
22 Years
experience
Emergency
services
Your Trusted IT Partner in West Hartford, CT
Founded in 2004 by Avi Smith-Rapaport, We Care Computers has established itself as a trusted IT solutions provider for businesses across Connecticut and western Massachusetts. Our team of certified specialists delivers proactive technology management through managed services, cloud computing solutions, and comprehensive IT support. With deep expertise in network security, server maintenance, and business continuity planning, we serve diverse industries including healthcare, legal, manufacturing, and non-profit organizations.Our commitment to community impact is demonstrated through initiatives like the Students In Need program, which provides refurbished computers to local students. Backed by partnerships with leading technology providers and certifications in Microsoft 365, we combine technical excellence with personalized service to ensure reliable IT operations for our clients. Our proactive approach to system monitoring and maintenance helps businesses avoid costly downtime while maintaining robust cybersecurity protections.
Services
Managed IT Services
Cloud Computing
Data Backup
Server Maintenance
Network Security
IT Consultation
Hardware Procurement
Disaster Recovery
Remote Support
Cybersecurity Training
Details
- Year established: 2004
Highlights and features
- 20+ years of combined IT expertise with proactive system management
- Certified specialists in Microsoft 365 and cybersecurity protocols
- 24/7 emergency support with on-site service 7 days a week
- Community-focused approach with local youth program sponsorship
- Proven track record with medical, legal, and corporate clients
What people say
Knowledgeable and friendly
Smooth transition
24/7 emergency support
Proactive maintenance
Community-focused approach
Services
Managed IT Services
Our comprehensive managed services provide continuous monitoring and maintenance of your IT infrastructure. With remote hardware and software monitoring, managed antivirus protection, and proactive system checks, we ensure optimal performance while preventing potential issues. Our team handles all aspects of your technology environment, allowing you to focus on core business operations while we maintain your critical systems.
Cloud Computing
We help businesses transition to cloud-based operations with customized solutions for email hosting, server deployment, and communication systems. Our cloud services include Office 365 integration, virtual PBX implementation, and secure data storage solutions. By reducing reliance on physical hardware, we enable greater flexibility and accessibility while maintaining enterprise-level security and compliance standards for your business operations.
Data Backup
Our automated online backup service provides continuous data protection with military-grade encryption. Offering mapped drive support, flexible scheduling, and sub-account management, we ensure your critical business information remains secure and recoverable. With retention and archiving capabilities plus three times faster restoration speeds, we protect against data loss from hardware failures, cyberattacks, or accidental deletion while meeting compliance requirements.
Server Maintenance
We provide comprehensive server maintenance including weekly checks, firmware updates, and performance optimization. Our team monitors event logs, conducts latency testing, and ensures proper backup functionality to minimize downtime. With proactive monitoring and scheduled maintenance, we help prevent hardware failures and maintain optimal server performance for critical business operations across Connecticut and western Massachusetts.
IT Consultation
Our expert consultation services help businesses develop strategic technology roadmaps. We offer network security assessments, infrastructure planning, and business continuity solutions tailored to your specific industry needs. From wireless implementation to disaster recovery planning, our certified professionals provide guidance on system integration, compliance requirements, and technology investments that align with your business objectives and growth plans.
People
Avi Smith-Rapaport
Founder
Avi founded We Care Computers in 2004 after serving as IT Director at a wholesale company and teaching IT at a medical university. With over 20 years of experience in business technology solutions, he leads community initiatives like the Students In Need program while maintaining active roles in local business organizations.
Ismael
IT Specialist
Certified technician specializing in user training and system security. Recognized for patient, customer-focused service with expertise in resolving complex Outlook issues and implementing secure login procedures while maintaining exceptional client communication during technical support sessions.
Questions
What areas do you serve?
We provide IT services throughout Connecticut and western Massachusetts, with remote support available for businesses across the Northeast region.
Do you offer emergency IT support?
Yes, we provide 24/7 emergency services with on-site support available seven days a week for critical business technology issues.
What industries do you specialize in?
We serve diverse sectors including healthcare, legal, manufacturing, non-profit, financial services, and retail with customized technology solutions.
How do you handle data security?
Our security approach includes managed antivirus protection, proactive system monitoring, password management, and cybersecurity training to protect against threats.
Can you help with cloud migration?
Yes, we specialize in cloud computing solutions including Office 365 implementation, virtual server deployment, and secure cloud communication systems.
What is your service response time?
We prioritize urgent issues with remote support available immediately and on-site visits scheduled within hours for critical business operations.
Reviews (5)
L. L
Aug 10, 2022
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I can't tell you how smooth our transition to our new computers was! It was great. From my first phone call, you were so very supportive and you know what you are talking about. I really appreciate that. We have had computers at our business since 1990, but I am not in tune to what I need for equipment. You handled the install and everything was great.
J G
Aug 10, 2022
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I am very satisfied with the customer-focused service I received. Unlike you, very few businesses seem to genuinely CARE about what they do, how they do it, and whether or not they treat their customers as individuals. And therefore, the name of your company is quite appropriate!
G E
Aug 10, 2022
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I just wanted to take this time and send another Email thanking you for considering and using the Professional Courtesy of capping the labor to 1 Hour.. It was very much appreciated. I am using the computer and it's working perfectly.. 100% We Care Computers has always come through with I've needed your services, and you have always acted and provided these services in a professional manner. Thanks from a satisfied Customer.
Joshua Pittello
Sep 27, 2021
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Avi - was so great in helping me to navigate the computer needs of my business and helped me to better understand what I really needed with out just trying to "Sell" me. I will definitely be a long time customer and highly recommend to any one looking for help with there business computers.
Susan Rabinovitch
Apr 26, 2021
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Good Afternoon, I just had the most amazing experience with Ismael. Since I am just a little above dangerous when it comes to technology I was not looking forward to a session on cleaning up my Robo Form, making my logins more secure, and using more secure procedures. Ismael had the patience of a saint, or I guess it would be better to say a "professional". He never made me feel inadequate or unskilled.
We resolved all of the issues including an issue I was having with Outlook. That one took a while. Ismael was determined to find the problem and resolve the issue. Which he did and taught me how to fix it if it occurs again. Thank you for providing an environment which encourages exemplary service, and for training your team to assist a customer who comes to the table with some technology issues. Your company truly lived up to your name today. All the best Susan
We resolved all of the issues including an issue I was having with Outlook. That one took a while. Ismael was determined to find the problem and resolve the issue. Which he did and taught me how to fix it if it occurs again. Thank you for providing an environment which encourages exemplary service, and for training your team to assist a customer who comes to the table with some technology issues. Your company truly lived up to your name today. All the best Susan
