Business Details
25 Years
experience
Emergency
services
Trusted Computer Repair & IT Services in Concord, CA
Eric's Computers was founded in 2001 by Eric Hansen, a former Tool and Die maker with a lifelong passion for technology. Our team combines decades of hands-on experience in electronics and computer systems with a commitment to personalized service. We specialize in computer repair, network installation, data backup, and IT support for both residential and small business clients across the East Bay. Our approach emphasizes transparency, reliability, and practical solutions tailored to individual needs. With over 20 years of service, we've built a reputation for resolving complex technical issues efficiently while maintaining clear communication with clients.Our expertise extends to hardware sales, software troubleshooting, and security solutions, ensuring comprehensive support for all technology needs. We prioritize customer education to empower users, offering guidance on system maintenance and data protection. Accredited by the Better Business Bureau with an A+ rating, we uphold strict ethical standards in all our operations. Our mobile service model allows us to provide on-site assistance throughout Contra Costa County, minimizing downtime for our clients. From emergency repairs to long-term IT planning, Eric's Computers remains dedicated to delivering dependable, cost-effective technology solutions.
Services
Computer Repair
Data Backup
Network Installation
Virus Removal
Hardware Sales
Remote Support
Server Setup
Website Design
Details
- Year established: 2001
Highlights and features
- BBB-accredited with A+ rating since 2001
- 20+ years of combined experience in computer technology
- Mobile service available across East Bay communities
- Transparent pricing with no hidden fees
- Proven track record with 5000+ satisfied clients
Associations and certifications
- Better Business Bureau
What people say
Go to guy
Professional and reliable
Saved me $300
Prompt customer service
Knowledgeable and fair
Services
Computer Repair
Our computer repair service addresses hardware failures, software conflicts, and performance issues for desktops and laptops. Technicians diagnose problems using industry-standard tools and provide cost-effective repairs with guaranteed parts. We offer both in-shop and on-site service options for East Bay residents and businesses.
Data Backup
Data backup solutions protect against information loss through automated local and cloud-based systems. We implement customized backup schedules and verify recovery processes to ensure business continuity. Services include external drive configuration and secure cloud integration for residential and commercial clients.
Network Installation
Professional network installation services create secure wired and wireless networks for homes and offices. We configure routers, implement firewalls, and optimize signal strength for reliable connectivity. Solutions include guest network segmentation, file sharing setup, and integration with existing hardware infrastructure.
Virus Removal
Comprehensive virus and malware removal restores system performance and security. Our process includes deep scanning, malicious code elimination, and security patch implementation. We provide post-cleanup optimization and educate users on safe browsing practices to prevent future infections.
Remote Support
Remote technical support resolves software issues through secure screen-sharing connections. Available for immediate troubleshooting of operating system errors, application crashes, and configuration problems. This service reduces downtime by addressing common issues without requiring physical device transport.
People
Eric Hansen
Founder
Former Tool and Die maker turned computer technician with 20+ years of IT experience. Started Eric's Computers in 2001 after transitioning from manufacturing to technology. Combines mechanical precision with technical expertise to deliver practical solutions for residential and business clients.
Questions
What computer repair services do you offer?
We provide comprehensive computer repair including hardware replacement, software troubleshooting, virus removal, data recovery, and performance optimization for both Windows and Mac systems.
Do you serve both residential and business clients?
Yes, we support home users and small businesses with computer repair, network installation, data backup solutions, and IT consulting services.
What areas do you service?
We serve Concord, Walnut Creek, Martinez, Lafayette, Orinda, Alamo, Danville, and surrounding East Bay communities in California.
Are your technicians certified?
Our team maintains current technical certifications and has over 20 years of combined experience in computer repair and IT support.
How quickly can you respond to emergencies?
We offer same-day service for critical computer failures and prioritize urgent business needs with our mobile repair capabilities.
Do you offer data backup solutions?
Yes, we implement customized data backup systems using external drives and cloud storage solutions to protect your important files and business data.
Reviews (6)
James Hargreaves
May 29, 2022
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Wonderful service and work performed quickly. I was able to drop of my computer on Saturday morning and pick it up a couple of hours later. This company is excellent and priced lower than the competitors.
Anil K.
Apr 17, 2022
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Very professional and prompt. Was able to solve the problem effectively. Has become my go to help desk.
Traci S.
Dec 07, 2021
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I was impressed but the ability to accommodate me with a next day appointment. Once the technician (the owner) arrived I immediately showed him my son's gaming PC and explained the problem- no video output. After about 10 minutes he came down qnd said he would need to take it to the shop for a diagnosis which would 2-3 days. Needless to say, we came to an agreement that I should look for service another place. I ended calling another place, they came out fixed the problem in 5 minutes and it was done.
Mjc M.
Sep 02, 2021
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Don't be off-put by what the shop looks like. These guys are knowledgeable; reasonably priced and committed to excellence. I actually thought that I had a bigger problem but they were able to troubleshoot and come up with a viable, cost-effective solution. I can only say thanks. I'm not a computer wizard so I really appreciated the fact that they spoke to me in English and not computerese. You cannot go wrong with these guys. Remember, don't let the physical makeup of his facilities drive you away. It's a shack but man.are they good.
Ethan C.
Jul 06, 2021
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I agree we with all the 5-star reviews and then some. Kurt was prompt, courteous and knowledgeable. I had to upgrade my computer and it all went super smoothly. I had them take it to their shop and I recommend you do too. It's cheaper and they have all the necessary equipment there. To sum up, if you want to support local businesses, I recommend Eric''s highly.
Jim J.
Jun 29, 2021
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Eric was very responsive. I had some minor issues but I wound up just buying a new laptop. Super helpful though!
