Business Details
21 Years
experience
Emergency
services
Trusted Computer Repair Services
Founded in 2005 by Luke Ford, My Computer Works has dedicated over 19 years to delivering honest, reliable IT support for home users and small businesses. Our U.S.-based team of experienced technicians averages 6-15 years of tenure, providing same-day service and remote computer repair solutions to over 125,000 customers nationwide. We prioritize transparency, offering security audits and predictable pricing while maintaining an A+ rating with the Better Business Bureau. Our focus on trust, reliability, and exceptional customer service has earned us a 90% Net Promoter Score.With 1 million+ problems solved, we remain committed to simplifying technology in people's lives. Our leadership team brings decades of IT expertise from global companies like IBM and Capgemini. We pride ourselves on treating every client interaction as an opportunity to build lasting relationships through ethical service. Our technicians undergo rigorous training to ensure technical excellence while maintaining patient, personable communication. We guarantee timely resolutions and ongoing support to keep your technology running smoothly.
Services
Computer Repair
Virus Removal
Data Recovery
System Upgrades
Remote Support
Malware Protection
Device Setup
Security Audits
Technical Training
Network Troubleshooting
Details
- Year established: 2005
Highlights and features
- 20+ years of experience solving 1M+ technical issues
- U.S.-based technicians with 6-15 years average tenure
- 90% Net Promoter Score from satisfied customers
- Security audits included with every service call
- Same-day remote computer repair nationwide
Associations and certifications
- Better Business Bureau
What people say
Quick response
Knowledgeable technicians
Patient professionals
90% satisfaction
Secure solutions
Services
Computer Repair
Our computer repair service addresses hardware and software issues, system crashes, and performance optimization. With certified technicians, we diagnose problems remotely, resolve them efficiently, and implement preventive measures. Customers receive clear explanations of repairs and tips for maintaining optimal performance, ensuring long-term reliability and reduced future issues through our comprehensive troubleshooting process.
Remote Support
Remote IT support enables secure, immediate assistance from our U.S-based technicians. Using encrypted connections, we access your devices to troubleshoot, install updates, and resolve issues without onsite visits. This service reduces downtime while maintaining strict security protocols, with technicians available 7 days a week for urgent repairs and routine maintenance requests.
Virus Removal
Our virus removal service thoroughly eliminates malware, spyware, and ransomware from infected systems. Technicians perform deep scans, remove malicious code, and reinforce security measures. We educate users about safe browsing practices and implement protective software to prevent future attacks, ensuring complete system restoration with minimal data loss.
Data Recovery
Data recovery specialists retrieve lost files from damaged drives, failed systems, or accidental deletions. Using advanced tools, we recover documents, photos, and critical business data while maintaining data integrity. The service includes recovery diagnostics to determine success likelihood and recommendations for preventing future data loss through proper backup solutions.
System Upgrades
Our system upgrade service enhances device performance through hardware improvements, OS updates, and software optimization. Technicians assess current configurations, recommend necessary upgrades, and implement changes while preserving user data. This extends device lifecycle and improves speed, security, and compatibility with modern applications and peripheral devices.
People
Luke Ford
CEO
With 35+ years IT experience from IBM and Capgemini, Luke founded My Computer Works in 2005. He leads our national computer support operations with a focus on customer-centric service and technological excellence.
David Gerhart
COO
David brings 25+ years of executive IT management expertise, focusing on scalable solutions that improve customer experience efficiency while maintaining strict quality control standards across all support operations.
Jason Polhemus
General Manager
Jason drives business strategy with 30 years of consumer tech leadership experience, overseeing sales, marketing, and service delivery operations to ensure consistent growth and customer satisfaction metrics.
Christina Schmitt
Director of Finance
Christina provides financial leadership with deep expertise in IT services budgeting, forecasting, and resource optimization, ensuring sustainable growth while maintaining high service quality standards.
Questions
What services do you provide for home users?
We offer computer repair, virus removal, data recovery, system upgrades, and technical training with remote support available 7 days a week for home users nationwide.
Are your technicians US-based?
Yes, all our technicians are US-based with 6-15 years average tenure, ensuring clear communication and understanding of local technology needs and standards.
What are your service hours?
Our support team operates daily 8AM-9PM local time with same-day service available. Emergency assistance follows standard business hours for urgent requests.
Do you offer business IT support?
Yes, we provide comprehensive IT support for small businesses including network maintenance, cloud solutions, and system security with flexible service plans and priority response times.
Is remote computer repair secure?
We use encrypted connections and security audits to protect your data during remote sessions, following strict protocols to maintain privacy and system integrity.
How quickly can you fix computer issues?
Most problems resolved same-day through remote access, with average response times under 2 hours for urgent requests from both residential and business clients.
Reviews (7)
Barbara Hospel
Mar 17, 2022
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Be ware. They seem good until they make a mistake and refuse to own up to it. Had to prove to my credit card company it was their mistake. Since I won they cancelled my subscription. Hurrah. Check internet, better companies out there.
Ade Solanke
Feb 14, 2022
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Just had a great sales consultation experience with Chauncey at My Computer Works, Inc. - Chauncey (remotely) in Arizona, me in Chicago. Chauncey was decent, patient, honest, and very knowledgeable about all the techy stuff. He listened carefully, anticipated my concerns, and generously provided helpful information and directions as it relates to setting up my new Dell desktop computer. I will definitely be calling on Chauncey for all my computer needs. Thanks for all your help and kindness.
Nubia Herrera
Feb 12, 2022
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I called and explained my situation. The person taking my call put me on an appointment that was going to cost me almost $300. He failed to mention cancelation fees. Anyways he gave me his number and he told me himself to call if I needed to cancel. I was looking through their website and I thought "hey this monthly subscription sounds like something I would prefer" The person who took my call didn't offer any other option other than the appointment for almost $300.
I called back and I spoke to the same person, and told him that I wanted the thecnical support on a more often terms just like the website mentions, not just one visit. I wanted to subscribe not to cancel. Next person who called me told me that I owed $50 because I couldn't get canceled 22 hours before my appointment. Appointment that it was barely scheduled. He told me that the thecnic was on his way when our appointment was 5 hours away
I called back and I spoke to the same person, and told him that I wanted the thecnical support on a more often terms just like the website mentions, not just one visit. I wanted to subscribe not to cancel. Next person who called me told me that I owed $50 because I couldn't get canceled 22 hours before my appointment. Appointment that it was barely scheduled. He told me that the thecnic was on his way when our appointment was 5 hours away
Sky High
Jan 06, 2022
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HEY, try these people. You're not going to get any better support than this from any other company. If you want PATIENT, knowledgeable support from tech that really listens, and not trying to hurry you off the phone to make a quota, MyComputerWorks is who you're gonna call. There a serious problem contacting accounts payable to cancel my account. I called them 3 days in a row and they promise to return a call within 24, and so far, it's been over 80 hours.
No phone call back and no email to me. I assume they are are very busy. But still I think some they should get back to me. Called back sales on 12/31/21 talked to Chauney in sales because accounts payable only took phone messages. Chancy told me, "Nate will call me back today" for some reason Nate did NOT call me back, NOR email me. Unfortunately I call to call my credit card company to enter a dispute. No other company that I had talk to accounts payable will not call me back or email me! MCW your service is excellent but you billing is horrible. Fix it!
No phone call back and no email to me. I assume they are are very busy. But still I think some they should get back to me. Called back sales on 12/31/21 talked to Chauney in sales because accounts payable only took phone messages. Chancy told me, "Nate will call me back today" for some reason Nate did NOT call me back, NOR email me. Unfortunately I call to call my credit card company to enter a dispute. No other company that I had talk to accounts payable will not call me back or email me! MCW your service is excellent but you billing is horrible. Fix it!
Debbie Ohl
Nov 26, 2021
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The technician with My Computer Work Company was polite, patient and taught me a few new "tricks". This is the second time I've used your services. I appreciate having someone to speck with and I felt safe when the computer technician took over working on my computer. I feel hiring process is through and I will recommend these services to all my friends. Thank you for helping me out with my older computer. Debbie O
Mike Chiurato
Oct 24, 2021
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Recently, the Techs at the Computer Store have helped me recover my google gmail account. They also provide a monthly "Cleaning" at no extra charge. This company is a must have for independent contractor consultants such as myself. The monthly charge is reasonable to keep things running smoothly at a moments notice. The only complaint, They are so good that keeps them busy and it may take some time for a response. Well worth the wait!
Rebecca Uyleman
Oct 07, 2021
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Sam and Walter at My Computer Works are Stellar! They spent an entire week helping me with my IT issues. They are calm, patient, professional and experts in their field. My Computer Works is a must for any Business. It is worth every penny. This Service is F-A-B-U-L-O-U-S! Thank you all for what you do for your Clients! Stay Fabulous!
